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Volunteer Handbook

Volunteer Guidelines and Best Practice

Volunteers Make Camping, Driving and Riding Events Happen

The Australian Motorist Association and Australian Motorcyclist Association (AMA) have evolved and not only include camping, driving and riding events but also a diverse range of youth and young driver and rider programs and initiatives aimed at getting youth outdoors with the attraction of off road motorcycles and ATVs.

Our vision is ‘to enhance road safety for Australians through off road driving and riding experience’.

Our Mission: to reduce the risk of injury or death of Australian motorists and motorcyclists by providing opportunities for essential skills and knowledge to be learnt ‘off road’, to be better at driving and riding 'on road'.


Thank you for considering being a volunteer with the AMA.

Our dedicated volunteers make Driving and Riding events happen. From helping to run a Rally, to sharing a specialty skill, our volunteers provide the driving and riding enthusiasts of Australia with fun entertainment, friendly socialising and exciting outdoor activities. Flexible volunteering makes it easy for people to share skills, time and energy in a way that suits their lifestyle. We provide training and support to our volunteers to develop new skills which are transferable to other areas of life.

This information brief provides an overview of what you can expect when volunteering with the AMA and answers some questions you may have before beginning volunteering with us.

This handbook is intended to be used in conjunction with more detailed information. You will receive more detailed information during your orientation and or training.

We look forward to you being involved with us. Your efforts will have a direct impact on the many like minded members and enthusiasts – and for that, we thank you.

Our Story

The AMA was formed in 2015 with the aim of uniting Australian drivers and riders and to provide them with a range of real and useful member services including - advocacy, driver and rider education and recreation and related activities and opportunities.

All our events and activities are governed by authorised volunteer Event Organisers.

Organisational Structure

The AMA has a number of affiliate and subsidiary clubs, sections and groups throughout Australia.

Current details can be viewed on the Clubs and Groups page of our website.


Up to date contact details for clubs and groups can be viewed on the Find a Club or Find a Group page of our website.

Management Of Volunteers

Volunteers for driving and riding events are managed by the National Officer.

How volunteers make driving and riding events happen

A volunteer can be anyone of motor vehicle license age who is willing to support the AMA and their values, while abiding by the Code of Conduct.

The AMA has many opportunities for volunteers to be involved in activities throughout Australia. The majority of our volunteers work within their local area, assisting with planning of rallies, drives and rides, entertainment, social gatherings and many more activities.

The list below illustrates some areas in which our volunteers choose to contribute:

  • Advocacy
  • Fundraising
  • Environment advisor
  • Grant writing
  • Drive and ride guide
  • Driving and riding instructor
  • Legal advisor
  • Social media management
  • Program leaders

Best Practice Volunteering

Whatever the level of your involvement, the AMA recognises the importance of adhering to the National Standards for Involving Volunteers in Not-For-Profit Organisations as published by Volunteering Australia. The organisations adhere to the Australian definition, principles and model code of practice for involving volunteers.

Definition Of Formal Volunteering

Formal Volunteering is an activity that takes place in not-for-profit organisations or projects and is undertaken:

  • To be of benefit to the community and the volunteer.
  • Of the volunteer’s own free will and without coercion.
  • For no financial payment.
  • In designated volunteer positions only.

Principles Of Volunteering

  • Volunteering benefits the community and the volunteer.
  • Volunteer work is unpaid.
  • Volunteering is always a matter of choice.
  • Volunteering is not compulsorily undertaken to receive pensions or government allowances.
  • Volunteering is a legitimate way in which citizens can participate in the activities of their community.
  • Volunteering is a vehicle for individuals or groups to address human, environmental and social needs.
  • Volunteering is an activity performed in the not-for-profit sector only.
  • Volunteering is not a substitute for paid work.
  • Volunteers do not replace paid workers nor constitute a threat to the job security of paid workers.
  • Volunteering respects the rights, dignity and culture of others.
  • Volunteering promotes human rights and equality.

As An AMA Volunteer You Have The Right To

  • work in a healthy and safe environment (refer various Occupational Health and Safety Act(s));
  • be interviewed and engaged in accordance with equal opportunity and anti-discrimination legislation;
  • be adequately covered by insurance;
  • be given accurate and truthful information about the organisation for which you are working;
  • be given a copy of the organisations volunteer policy and any other policy that affects your work;
  • not fill a position previously held by a paid worker;
  • not do the work of paid staff during industrial disputes;
  • to have a job description and agreed working hours;
  • have access to a grievance procedure;
  • be provided with orientation to the organisation;
  • have your confidential and personal information dealt with in accordance with the principles of the Privacy Act 1988;
  • training for the role you will undertake, and
  • an understanding of your role and the tasks you are authorised to perform as a volunteer as an AMA Clubs volunteer.

You Should Check That

  • The organisation is a not for profit;
  • The purpose of the organisation matches your own values and beliefs;
  • The organisation carries volunteer insurance;
  • Your role is clear and specific;
  • The organisation can provide you with written information about its purpose and activities; and
  • You are satisfied that the funds of the organisation are expended in accordance with its mission.

What The AMA  Asks Of Its Volunteers

We ask that you:

  • Support the AMA Clubs vision, mission, aims and objectives;
  • Participate in all relevant induction and training programs
  • Operate under the direction and supervision of nominated staff and obey reasonable directions and instructions;
  • Understand and comply with the organisation’s policies and procedures; including antidiscrimination, health and safety and confidentiality;
  • Notify your instructor or other AMA Clubs personnel of any hazardous situations that pose a risk to you or others; and report any accidents or incidents relating to personnel, volunteers, members, participants, venue and equipment;
  • Behave appropriately and courteously to both the staff and the public with whom you interact in the course of your role;
  • Use any property or equipment given to you in your role only for the purpose of the role and return it to the organisation when you finish your volunteer role;
  • Let us know if you wish to change the nature of your contribution (e.g hours, role) to AMA Clubs at any time; and
  • Be open and honest in your dealings with us and let us know if we can improve our volunteer program and the support that you receive.

Code Of Practice For Involving Volunteers

All AMA members are required, under the Code of Conduct, to behave at all times in a way which upholds the AMA Clubs values.

The following Code of Conduct applies to all AMA personnel and members participating in any AMA activities or events. The code is intended as a guide rather than an exhaustive set of rules. Where a situation is unclear, additional consultation is essential.

These guidelines are given to all members of the AMA.

  • Respect the rights, dignity and worth of others.
  • Be fair, considerate and honest in all dealings with others.
  • Accept responsibility for your actions.
  • Make a commitment of always trying to do your best.
  • Treat everybody with respect and courtesy, and without harassment.
  • Refrain from any form of abuse toward others.
  • Refrain from using any obscene language.
  • Refrain from any form of discrimination toward others.
  • Refrain from any form of victimisation toward others.
  • Promote the interests of all AMA activities and events.
  • Be a positive role model.

Comply with lawful and reasonable direction given by AMA personnel who have the authority to give direction.

Be aware of, and maintain adherence to all standards, rules, regulations and policies.

Have fun, be safe and enjoy the AMA activities and events.

Volunteer Recognition

  • Volunteers are respected and valued by our organisation.
  • Volunteers are encouraged to take an active interest in the future of our organisation.
  • Volunteers are trained and supported.
  • Volunteers are recognised for their commitment
  • We recognise volunteer service in a variety of ways from an informal thank you letter, to the presentation of certificates acknowledging good service, long service and achievements.


All AMA policies are available from the AMA national headquarters.

Volunteer Policy

Our volunteer policy ensures compliance with the “National Standards for Involving Volunteers” as set out by Volunteering Australia.

Privacy Statement

The AMA and their associated subsidiaries respect the privacy of all individuals and are committed to protecting the privacy of all individuals they deal with.


AMA Clubs and their associated subsidiaries consider they are responsible and caring organisations and believe in open communication and the need for problems to be handled at the appropriate level by the people involved.

If a volunteer experiences a decision, policy or action which causes concern, they may lodge their grievance via our grievance procedures in order to resolve the issue. The organisations will strive to reach resolution to the satisfaction of all parties.

Discontinuation Of Role

Every volunteer has the right to cease volunteering within the organisations. The AMA Clubs and their associated subsidiaries and branches have the right to ask any volunteer to discontinue their role either as a volunteer for the Organisations or in a particular volunteer role.

Occupational Health and Safety

Volunteers with the AMA and their associated subsidiaries are covered by the relevant state Health and Safety Act.

Note – Volunteers are required to report any Occupational Health and Safety Incident and/or hazard within their work area to their direct report as soon as is reasonably practicable.

Steps To Volunteering With The AMA

  1. Make an easy decision to be involved;
  2. Explore the volunteer roles available to suit your skills and possible time commitment. The majority of our volunteer roles have a Position Description to assist you in choosing the right role(s) for you;
  3. Email us at and let us know which role you'd like to be involved in. At this stage you will be required to consent to any necessary referee checks and police checks if you intend to volunteer with us as a Program Officer. The role of Program Officer will also require that you present or apply for a Working with Children Check.
  4. Your application to work with the AMA will be confirmed. If your request is unsuccessful you will also be advised.
  5. You will receive a list of AMA Training Officer in your local area for you to contact regarding the training for your chosen volunteer role.
  6. Book the training course at a time that is suitable to you.
  7. Congratulations, you are now an extraordinary AMA member.

This Volunteer Handbook was last updated on 1 October 2015.